• Customers are responsible for the payments for the weights which are above their stated weight. This is covered in more detail by Weight difference terms and conditions
• Customers should be aware that www.Parcel-X.com is an online courier and cargo consolidator; and we are not in contact with your consignment.
• Over Weight Surcharge will be applicable if the any piece in a shipment over 70 Kg in weight (£30 per shipment)
• Over Size Surcharge is applied to packages with a single dimension in excess of 120cm or to pallets with a base dimension in excess of 120cm (£30 per shipment)
• Collection are available only from Monday to Friday from 10:00 am to 18:00 pm depends on the collection area postcode.
• Maximum recommended weight for parcels is 70 kg per piece . If the parcel is heavy or big please inform while booking, this might need tail lift van and requires 24 hours notice for collection.
• Maximum dimensions per item: 120 x 120 x 150 cm high.
• Maximum weight for palletised goods: 1000kg
• Please note that any surcharges on deliveries to EU countries are subject to VAT
• Address correction Surcahrge will be administered if any part of the delivery address requires amendment (£9 per shipment)
• Duty Reversal Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver(£16 per shipment))
• Booking a courier through us will allow you to take discounted charges that are provided via our website only.
• The consignment will not be cleared until we receive full payment for the shipment.
• Customers should be aware that the volumetric weight will be considered when measuring the weight. Refer Help pages for more detailed explanation about how volumetric weight is calculated.
• Customers are responsible for proper packing, security, marking and declaring senders address on the consignment.
• Customers should be aware that there is no guarantee for damage or breakage of goods.
Customers should take separate insurance where applicable.
• Company does not incur any liability if the information given by the customer is incorrect.
• Customers are solely responsible for all costs and expenses including the cost of returning the shipment.
• Company maximum liability for any loss or damage of the goods is £50 in respect of any one consignment.
• Company will not be responsible for delay in pickup transportation or delivery of shipment regardless of the reason for such delay.
• Company is not responsible for loss, damage, delay for reasons which we cannot foresee or which are beyond our control, including but not limited to acts of god, perils of air/weather or mechanical delay of carrier, acts of public enemies, wars, strikes, customs.
• If the customer shipment involves an ultimate destination or stop in a country other than the country of departure, the Warsaw convention may be applicable to govern and in most cases to limit company liability for loss damage or delay to customer shipment.
• Company is not liable for any consequential, incidental, indirect damage or loss for example loss of profit, income, tender market, mental anxiety etc.
• Company has a right to open or inspect customer shipment. This right is also reserved either by involved logistics service supplier (or) by customs / border agencies / entitled government officials of any of the countries involved in the transit of the shipment.
• Company shall have lien on any goods shipped, for all the charges due to be received from customer, and refuse to surrender possessions of the goods until such charges are paid.
• All claims subject to limitation of liability clause must be made by customer in writing within 14 days from tendering your shipment to us.
• Company is not liable to act on your claim until you have paid all the charges.
• If the recipient accepts your shipment without noting damage on the delivery record we will assume that the goods were delivered in good condition.
• Company is not liable to report any proof of delivery after expiry of 30 days from tendering your shipment.
• No hard copy of proof of delivery will be supplied after 30 days of shipment.
• Company will not make any payments towards customs charges involved in the shipment and this has to be borne by customer / recipient.
• Customer is fully liable for the contents of the consignment and declaring the contents in full detail with the booking.
• Company reserves the right to change any of the above terms and conditions without prior notice.

By booking the courier you are hearby accepting our terms & conditions and appointing company as your agent for the purpose of custom clearance and if applicable customs duty should be paid.

List of other Terms and Conditions that the customer must comply with while booking with us: