Privacy Policy

Parcel-X respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law

protects you.

“We” used henceforth are Parcel-X.com and we are the data controller for all data that is submitted to us in order to use our services via – this portal (or) by other electronic means – viz. email, WhatsApp, chat on website, or any other electronic means. You can always contact us via our Contact page link.

Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites.

HOW & WHY WE COLLECT INFORMATION

We will only require you to provide the required information (personal or otherwise) to us where it is necessary for us to provide you with a service at your request.

We may request and receive personal information for the following reasons:

Enquiring, quoting about our products or services
Booking an order with us
Using and browsing our website, including registering with the

This information may include the following information about yourself, depending on the product or service you purchase / enquire or depending on the actions you choose to perform on the website:

Identification information, such as your full name and title
Contact information, such as your postal address, email address and telephone number
Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback
Information about your shipment, including the recipient
Your VAT status (for international shipments)
Payment

When you visit our website, we may collect the following information:

The User Agent (device) details supplied by your internet browser
If you choose to log in using a third party, we will record your choice of login provider (e.g. social login – such as google, facebook etc)
If you choose to link your account to a third party marketplace to import items for shipment, we will record the details necessary to facilitate that link
A device identifier (cookie or IP address) and general location for fraud prevention
Details of your visits to our website and the resources that you access, including, but not limited to, website pages, links, traffic data, location data, weblogs and other communication data
Where orders originate from advertising sources, we record the source of each This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind.
Information Collection

We collect information using cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. For more information about how and why we use cookies, please take a look through our Cookie Policy in the terms and conditions page.

INFORMATION USAGE

We may use your information for the following purposes:
• to process the order / enquiry based on the service selected
• to reply to your query / provide you information as requested
• to verify your identity
• to deal with any compliants
• to process payments including refunds
• to contact you re any questions about your order (or) any past orders
• to pass you information about any new offers (if opted in)

LENGTH OF TIME FOR RETENTION OF PERSONAL INFORMATION

We will only store personal information for as long as we need it for the purposes for which it was collected, or for legal and regulatory reasons, or for running our analytics in order to study data progression in our systems, or for purposes of your account and data management. Where we provide any service, we will retain any information users provide to us at least for as long as we continue to provide that service.

PROTECTION YOUR PERSONAL INFORMATION

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. We ensure that all information you provide to us is transferred securely via the website to the extent possible as per our understanding and IT capability. Where possible data is stored within UK, in a public Cloud, secured by providing all the handling of data that happens outside UK, under strict contractual conditions.

YOUR RIGHTS W.R.T YOUR DATA

To our best understanding you have multiple rights under the UK laws on how we use your data.

Below are the list of rights that is as per our understanding.

You have the right to be informed
You have the right to access your personal data
You have the right to correct any inaccurate or incomplete personal data

You have the right to be forgotten
You have the right to have a copy of your data transferred to you
You have the right to object to direct marketing
You have the right to object to us using your information for our own legitimate interests
You have the right to restrict how we use your personal data
You have rights related to automated-decision making and profiling

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified by email. Please check back frequently to see any updates or changes to our privacy policy.

COMPLAINTS

If you wish to make a complaint about our collection or use of your personal data|, please contact us in the first instance so that we may seek to resolve your complaint. We assure that we will do our best to ensure addressing your complaints to the best of our ability and practicality

CONTACT

If you have any questions, do get in touch with us via our Contact Us page or by sending an email to

enquiry@parcel-x.com