Not all surcharges issued by the carrier are mentioned in the website. For e.g. a remote area surcharge is applicable for drop locations of the parcel, if the carrier deems the address provided as a remote area. Refer FAQʼs > What is a remote area surcharge? – section in the website for more information on this topic. Usually, all costs, including surcharges will be intimated to the customer before processing the order, either via phone or via email. The customer may cancel the order (in accordance with the cancellation policy) and a refund will be provided (in accordance with the Refunds policy).